Frequently Asked Questions

We will need 7-14 days to process your order.

It usually takes 1-3 days for domestic delivery (Hong Kong).

We apologised for any inconvenience. Please make sure to record an unboxing video for smoother follow up. We will sent out a replacement as soon as possible.

You can cancel and have a full refund before we send out your order. Please contact us via our email if you wish to cancel the order.

Delay delivery is not rare. If there is any delay when your orders are on their way, please contact the delivery company/ organisation for assistance.

Our shop will close temporarily if we join any convention. Response time for messages and emails may take longer time than usual. Our shop will return to normal promptly after the convention is done.

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If you have any urgent request, please leave a remark during check out and contact us via email or chat box. A surcharge of HKD10 is required for each urgent request order.

*Please add the urgent request item during check out as well. (Type > Services > Urgent request)

*Pre-order items is not included.

We don't support overseas order currently. If you wish to ship overseas, you may choose consolidation shipping that have a Hong Kong address.

*Please noted that we will not take any responsibility for delivery damage.