Frequently Asked Questions

Each month has three cutoff dates: the 10th, the 20th, and the last day of the month. Please complete your payment and upload the payment proof before the cutoff date. Your order will be processed and dispatched within 3-7 days after the cutoff date.

每個月也會有三個截單日期，分別是10號、20號、和每月最尾的一天。請在截單日期前完成付款並上存付款證明。你的訂單將會於截單日的3-7天處理並發出。

Pre-sale items are not kept in stock. Their order deadlines and shipping dates are specified on the respective product pages. If an order contains both pre-sale and in-stock items, the in-stock items will be shipped separately from the pre-sale items. If you prefer combined shipping, please leave a remark on the payment page.

預售產品沒有現貨。截單日期與發貨時間會在該產品的頁面上標明。如訂單同時含有預售產品與現貨產品，現貨產品將會與預售產品分開發貨。如需同時發貨，請在付款頁面中備註。

If you have any urgent request, please leave a remark during check out and contact us via email or chat box. A surcharge of HKD10 is required for each urgent request order.

(Please add the urgent request item during check out as well. )(Type > Services > Urgent request)

如有任何加急需求，請在結賬時備注說明，並通過電子郵件或聊天框聯繫我們。每筆加急訂單需收取10港幣的附加費。

（請將加急服務的選項加入購物車）（類別>服務>加急服務）

*Pre-order items is not included. 不包含預售產品

We apologize for any unpleasant experience you have encountered. To resolve your issue more efficiently, please record an unboxing video as soon as you receive the product. Once confirmed, we will arrange a replacement for the affected item(s) as soon as possible.

我們為你帶來不愉快的體驗致歉。為了可以更有效率地處理您的問題，請在收到產品之後盡快拍攝開箱視頻。一經確認，我們會盡快補發受影響產品。

You may cancel your order for a full refund anytime before it is dispatched. To cancel, please contact us via email at nightclouddrawing@gmail.com.

在我們寄出您的訂單之前，您都可以取消訂單並獲得全額退款。如需取消訂單，請電郵致nightclouddrawing@gmail.com。

Our shop will close temporarily if we join any convention. Response time for messages and emails may take longer time than usual. Our shop will return to normal promptly after the convention is done.

若參加任何展會，本店鋪將臨時閉店。展會期間，郵件與信息的回復速度可能較平日遲緩。展會結束後，一切運營將即刻恢復正常。

After the order is dispatched, the standard transit time is 2-5 days. However, specific details are subject to the policies of the respective logistics company.

訂單發出後，標準運輸實效為2-5日。但詳情以相應物流公司的政策為準。

Delay delivery is not rare. If there is any delay when your orders are on their way, please contact the delivery company/ organisation for assistance.

物流運輸過程中，偶爾可能出現延誤或包裹丟失的情況。如您的訂單在運送途中發生延遲，請直接聯繫物流公司尋求協助。

We don't support overseas order currently. If you wish to ship overseas, you may choose consolidation shipping that have a Hong Kong address.

目前我們暫不支持海外直運訂單。如您需將商品運送至海外，可選擇提供香港地址的集運服務。